Now that customers can air complaints virtually anywhere online, companies can't risk making big customer service mistakes anymore. Just one bad tweet can get the entire Twittersphere up in arms and threaten the integrity of a brand. We recently sat down with Wendy Lea, CEO of customer service support platform Get Satisfaction, to talk about […]
Author Archives: Scoop.it Publisher
Introduction to Business: The Fast, Simple Way to Keep Your Course Content Fresh and Up to Date
Business in Action 's Real-Time Updates solves the age-old problems of maintaining the currency of textbook content and providing you with a steady stream of new examples, lecture materials, and media to enliven your classes. This unique suite of web technologies, developed by the authors, automatically provides weekly content updates, including articles, podcasts, online videos, […]
What Kind of Entrepreneur Are You?
It goes without saying that it takes a special kind of person to become an entrepreneur. Driven, motivated, innovative – these are just a few of the many ways to describe individuals who risk everything to transform their vision into reality. We created this infographic to celebrate the entrepreneur, not only for their individual, quirky […]
The Amazing World of Coca-Cola
Via pinterest.com
How Women-Owned Small Businesses Are Outpacing Male-Owned Firms in Job Creation and More
Not only are women-owned small businesses growing in number, they're also outpacing male-owned firms in job creation. We take a look at how female-owned firms are growing. Via socialwayne.com
Think Twice Before You Sue an Online Review Site
Almost every business has had a negative online review. You simply can't make everyone happy. But sometimes, a review goes beyond unhappy and is just downright mean — and false. What are you supposed to do when this happens? Can you sue the online review site instead? . . . Via blogs.findlaw.com
Fastest Way to Lose Customers
Why do customers leave a company? . . . Via blog.getsatisfaction.com
Wordplay – The Language of Advertising
All the tricks of the copywriter’s trade in one convenient infographic. Via www.adteachings.com
Five People Who Turned $1,000 into $1 Million
Most millionaires are self-made millionaires, but becoming one is something that still seems out of reach for most people. In many cases, we dismiss the idea of building a million-dollar business because, well, you need a lot of money for that, right? You've got to spend money to make money, don't you? As it turns […]
The Weight of Walmart
Check out our graphic demonstrating the Weight of Walmart . . . Via frugaldad.com