Teaching Introduction to Business

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Archive for the 'Employee Development and Support' Category

Stop Blaming the Help. How Companies Stymie Great CX

09 27th, 2018 Author: Jan Shawkey

"As my friend and colleague Bassam Salem likes to say (and I will paraphrase), it’s always the hapless call center representative that is scapegoated for corporations’ failings. The people who are paid the least and are usually the least to blame but are almost always the targets," writes Dave Fish (photo, left) in an article at CustomerThink.com.

"If we peel it back a bit we can see that in many circumstances it is not the employee, it is the communication, technology, policies, procedures, educational, and selection practice of the company that is at fault. Here are a few of the most frequent culprits. . . ."

According to Ari Zoldan (photo, left), "In a lot of ways, remote workers have helped companies expand their reach and bring on employees who have excellent skill sets but geographic restrictions. At the same time, working in remote teams presents its own challenges. It can be hard to organize meetings, stay on top of due dates, and navigate time zones. It takes a lot of trust, communication, and organization to run a successful remote team. In my experience, successful remote teams have a few things in common."

Why I Invite All 900 of My Employees to Board Meetings

04 17th, 2018 Author: Jan Shawkey

"Open board meetings may seem extreme, but they are part of a strict code of transparency that I believe factors heavily into our innovation and rapid growth."

"This kind of honesty can be scary at times, but when the company is honest about both successes and setbacks, it creates a context and a narrative that employees can understand and become invested in. Not only are we empowering employees with information, we’re giving them an opportunity to help solve challenges that are outside of their day-to-day roles."

Author bio – "Bipul Sinha is co-founder and CEO of Rubrik. Previously, he was a partner at Lightspeed, where he invited in Nutanix (founding investor and board member), PernixData and Numerify​."

"Amazon has knocked Google off the top spot as the best place to work in the world, according to LinkedIn."

Unleash Millennials with Learning

03 22nd, 2018 Author: Jan Shawkey

According to Julia Stiglitz (photo, left), "Members of this age group, who typically change jobs at least four times in their first decade out of college, need and want work-based training and development. But employers often question the return on the investment because of this high turnover. So how do you develop a valuable system for both you and your employees?"

"The answer requires a different outlook on both millennials and learning. Here are a few tips to maximize both their and our company’s success."

"What happens after companies jettison traditional year-end evaluations?"

New Research Says There Are 4 Types of Modern Workers

02 15th, 2018 Author: Jan Shawkey

"Knowing how you work, and how to optimize your work, can be instrumental in your success. Online storage provider Dropbox and content marketing agency Column Five collaborated with Business Insider to help you find out. Are you a manager, ambassador, executor, or creator? Check out the quiz below: . . ."


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