Current events have put renewed emphasis on the subject of racism in contemporary society, and the workplace is one of the most important aspects of this vital conversation. To provide ideas for class discussion, we have pulled together a variety of articles that you may find useful. Harvard Business Review assembled a reading list of […]
Category Archives: Employee Development and Support
How to Critique a Colleague’s Bad Decisions in 4 Steps
"When you frame it the right way, your feedback can get your colleague on your side. Get-It-Done Guy explains how to criticize without making enemies." Read the entire article or listen to the podcast . . .
7 Ways American Work Habits Have Changed in the Past 10 Years
"We took a look at how American work habits have changed over the past 10 years. Here are some of the most prominent examples." Read the full article by Steven John (photo, left) . . .
Stop Blaming the Help. How Companies Stymie Great CX
"As my friend and colleague Bassam Salem likes to say (and I will paraphrase), it’s always the hapless call center representative that is scapegoated for corporations’ failings. The people who are paid the least and are usually the least to blame but are almost always the targets," writes Dave Fish (photo, left) in an article at CustomerThink.com. […]
5 Tips to Ensure Your Remote Employees Are Productive
According to Ari Zoldan (photo, left), "In a lot of ways, remote workers have helped companies expand their reach and bring on employees who have excellent skill sets but geographic restrictions. At the same time, working in remote teams presents its own challenges. It can be hard to organize meetings, stay on top of due […]
Why I Invite All 900 of My Employees to Board Meetings
"Open board meetings may seem extreme, but they are part of a strict code of transparency that I believe factors heavily into our innovation and rapid growth." "This kind of honesty can be scary at times, but when the company is honest about both successes and setbacks, it creates a context and a narrative that […]
Amazon Has Replaced Google as the Best Place to Work in the US
"Amazon has knocked Google off the top spot as the best place to work in the world, according to LinkedIn."
Unleash Millennials with Learning
According to Julia Stiglitz (photo, left), "Members of this age group, who typically change jobs at least four times in their first decade out of college, need and want work-based training and development. But employers often question the return on the investment because of this high turnover. So how do you develop a valuable system for […]
Ahead of the Curve: The Future of Performance Management
"What happens after companies jettison traditional year-end evaluations?"
New Research Says There Are 4 Types of Modern Workers
"Knowing how you work, and how to optimize your work, can be instrumental in your success. Online storage provider Dropbox and content marketing agency Column Five collaborated with Business Insider to help you find out. Are you a manager, ambassador, executor, or creator? Check out the quiz below: . . ."